Our Services
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Tech Support
Professional engineers provide parts selection consultation.
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Genuine Parts
All parts are genuine or high-quality alternatives with quality guarantee.
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Returns Policy
7-day no-reason return & exchange. Free replacement for quality issues during warranty.
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Fast Shipping
In-stock items ship within 24h via SF Express, Deppon, covering remote areas.
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Maintenance Plans
Personalized maintenance plans based on your model to extend machinery lifespan.
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7×12 Hotline
Mon-Sun 8:00-20:00 professional hotline online for technical issues, logistics, returns.
Returns Process
Contact Support
Call or QQ our support team to describe the issue
Submit Request
Provide order number & photos for review
Return Items
Ship parts back as instructed
检验处理
收到后1-3个�¥作�¥内完成检验
Refund/Replace
Refund or reship within 48 hours after approval
Perguntas frequentes
How do I check if a part fits my machine?
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Use our "Part Search" feature to enter part number or model, or contact our team with your machine nameplate info for accurate matching.
What is the warranty period?
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Original parts: 12 months warranty. High-quality alternatives: 6 months. Non-human damage within warranty gets free replacement.
How long until delivery?
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In-stock items ship within 24 hours. Special parts may need 3-5 business days. We will notify you of the estimated time.
How do I request a return?
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Contact us within 7 days of receipt via QQ:362655919 or phone 135-3086-8288. Our team will guide you through the process.
Do you offer volume discounts?
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Yes! VIP members enjoy bulk discounts. Orders over 5000 RMB qualify. Contact us for details.
Contact Support
Hotline:135-3086-8288
QQ:362655919
Hours:周一至周六 8:00 - 20:00
Email:cat@wstparts.com